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Refund Policy

Last updated: September 17, 2026

At LoyalKit, a service operated by Mahmoud El Batish ("LoyalKit," "we," "us", "operator"), we strive to provide high-quality digital loyalty card management tools for your business. We want you to be completely satisfied with our service, which is why we offer clear trial, cancellation, and refund guidelines below.

14-day risk-free trial

Every new business account starts with a 14-day risk-free trial. During this trial period, you have full, unrestricted access to all standard features of LoyalKit to test it out with your customers. You can cancel your trial at any time from your dashboard settings, and you will not be charged.

Subscription cancellation

You can cancel your ongoing Monthly or Annual subscription at any time directly through the billing portal in your owner dashboard.

  • Upon cancellation, your subscription will remain active until the end of your current paid billing period.
  • You will not be charged again after your cancellation.
  • No partial-month refunds or prorated credits are automatically issued for unused days in a billing cycle.

Refund eligibility

All payments are non-refundable, except where required by law or where a verified billing or service error was caused by LoyalKit.

Whish Pay purchases

Whish Pay options are one-time, non-recurring purchases that add 30 or 365 days of access after payment is verified. They do not renew automatically. These payments follow the same non-refundable policy, except where required by law or where we verify a billing error.

How to request a refund

To request a refund, please contact us by email at hello@loyalkitcards.com. Please include:

  1. Your business name
  2. The email address registered to your LoyalKit account
  3. A brief reason for your refund request (to help us improve)

Once approved, refunds are processed immediately and will automatically be applied to your original payment method within 5 to 10 business days, depending on your card issuer.

Contact

If you have questions about your billing, cancellation, or refunds, please reach out to Mahmoud El Batish at hello@loyalkitcards.com.